Privacy Policy for Pratik Tiles and Ceramics
Last Updated: December 11, 2025
Introduction
Pratik Tiles and Ceramics ("we", "our", or "us") operates the Pratik Tiles and Ceramics mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.
Information We Collect
1. Personal Information You Provide
When you register and use our App, we collect the following personal information:
- Phone Number: Used as your primary identifier and for OTP-based authentication
- Name: To personalize your experience and for order processing
- Email Address: For communication and account recovery
- Physical Address: For product delivery and order fulfillment
- Profile Picture: Optional, to personalize your profile
2. Shopping and Transaction Data
- Cart Information: Products you add to your cart, quantities, and preferences
- Order History: Details of orders placed through the App
- Product Preferences: Categories and products you browse or search for
3. Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: How you interact with the App, features used, time spent
- Log Data: Error logs, crash reports, and diagnostic information
4. Media Permissions
The App requests access to your device's photo gallery to:
- Save product images to your device for easy sharing
- Access is only granted with your explicit permission
- We do not automatically upload or access your personal photos
How We Use Your Information
Account Management
- Create and manage your user account
- Authenticate your identity through OTP verification
- Maintain your profile and preferences
Order Processing
- Process and fulfill your product orders
- Communicate order details to our sales representatives
- Facilitate delivery and customer support
App Functionality
- Display personalized product recommendations
- Maintain your shopping cart across sessions
- Enable product browsing and search
- Provide regional sales representative contact information
Communication
- Send order confirmations via WhatsApp
- Provide customer support
- Respond to your inquiries and feedback
- Send important updates about the App or our services
Improvement and Analytics
- Analyze App usage to improve features and user experience
- Debug and fix technical issues
- Develop new features and services
Information Sharing and Disclosure
We Share Your Information With:
1. Sales Representatives
When you place an order, your order details (name, phone, address, order items) are shared with the assigned regional sales representative via WhatsApp to process and deliver your order.
2. Service Providers
- Supabase: Our backend infrastructure provider that stores user data, product information, and handles authentication. Supabase complies with industry-standard security practices.
- WhatsApp: Order details are sent via WhatsApp for order processing.
3. Legal Requirements
We may disclose your information if required by law, legal process, or governmental request, or to:
- Enforce our Terms of Service
- Protect our rights, privacy, safety, or property
- Prevent fraud or security issues
We Do NOT:
- Sell your personal information to third parties
- Share your data with advertisers
- Use your information for marketing without consent
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: Session tokens and sensitive data are stored using device-level encryption (Expo SecureStore)
- Secure Authentication: OTP-based authentication without password storage
- Database Security: Row Level Security (RLS) policies ensure users can only access their own data
- HTTPS: All data transmission is encrypted using secure protocols
- Access Controls: Limited access to personal data by authorized personnel only
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Retention
- Active Accounts: We retain your data as long as your account is active and for legitimate business purposes
- Inactive Accounts: If your account remains inactive for an extended period, we may delete your data after providing notice
- Legal Obligations: Some data may be retained longer if required by law or for dispute resolution
Your Rights and Choices
Access and Update
- View and update your profile information within the App
- Access your order history and shopping cart data
Deletion
- Request deletion of your account and associated data by contacting us
- Note: Some information may be retained for legal or legitimate business purposes
Opt-Out
- Disable media library permissions in your device settings if you don't want to save images
- Uninstall the App to stop all data collection
Data Portability
- Request a copy of your personal data in a structured format
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Third-Party Services
Supabase
Our App uses Supabase for backend services. Supabase's privacy practices are governed by their Privacy Policy: https://supabase.com/privacy
WhatsApp
Orders are sent via WhatsApp. WhatsApp's privacy practices are governed by their Privacy Policy: https://www.whatsapp.com/legal/privacy-policy
We are not responsible for the privacy practices of these third-party services.
International Data Transfers
Your information is primarily stored and processed in servers located in regions where Supabase operates. By using the App, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Updating the "Last Updated" date at the top of this policy
- Displaying a notice in the App
- Sending you an email notification (for material changes)
Your continued use of the App after changes indicates your acceptance of the updated policy.
Your Consent
By using our App, you consent to our Privacy Policy and agree to its terms.
Contact Us
Regional Information (India)
For users in India, we comply with applicable data protection laws including the Information Technology Act, 2000, and associated rules. Your personal data is processed in accordance with these regulations.
Summary of Key Points
- We collect phone number, name, email, address, and shopping data
- Information is used for account management, order processing, and app functionality
- Data is shared with sales representatives and service providers (Supabase, WhatsApp)
- We implement strong security measures including encryption and access controls
- You can access, update, or delete your data by contacting us
- We do not sell your personal information
- The App is not intended for children under 13
By using Pratik Tiles and Ceramics, you acknowledge that you have read and understood this Privacy Policy.